Contact Us

Use the form on the right to contact us.

Teststreet
Miami, Florida
United States

Jacqueline Pinto Jewelry is Independent Fine Jewelry company based out of Miami, FL . Our jewelry is made by local artisans and craftsmen in Miami, FL who have been in the industry with more than 30+ years.  Every design is handmade and casted locally.  Jacqueline personally picks out each and every stone, and ensures that every piece of jewelry crafted goes through inspection before leaving her showroom.  She only uses natural, fine quality gemstones, pearls and diamonds.   Her line consists of pieces made of mostly from 18k gold.  Jacqueline Pinto jewelry is recognized by clients as unique, sophisticated,  and with a touch of a light, whimsy feminine aesthetic. 

Shipping Info

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SHIPPING INFO

Please note that Custom Orders are subject to the shipping information provided in the contract with Jacqueline Pinto, LLC. For more information, email us info@jacquelinepinto.com

Delivery & Processing Charges (D&P)

Delivery & Processing is the charge for catalog and Internet order processing, item selection, packaging, processing, transport, and handling. Delivery times are not guaranteed. Shipments and deliveries occur only on business days. Delivery & Processing is subject to change and will be determined at time of order and subject to the following:

FedEx Standard 2-day Air - Free Shipping and Handling (Domestic Only)

Your order should arrive 2 business days after shipping if ordered by 3:00pm (ET). Please note that 2-day orders placed after 3:00PM (EST) Friday, Saturday, or Sunday will be processed Monday and should arrive 2 business days after shipping. Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments.

FedEx Standard Overnight Air - $17 Shipping and Handling (Domestic Only)

Orders placed before 3:00PM EST Monday through Friday will be delivered on the following business day.  Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments.

FedEx International Priority to Canada - $37 shipping and handling. Please note the Customer is responsible for all duties and taxes applied to the shipment by Canadian customs. A contact number is needed for all international shipments to Canada.

Your order should arrive 3 to 5 business days after shipping if ordered by 3:00PM (EST). Please note that international orders shipping to Canada placed after 3:00PM (EST) Friday, Saturday, or Sunday will be processed Monday and should arrive 3 to 5 business days after shipping. Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments.

Delivery to U.S. Territories and International Destinations

At this time, we are only able to allow online orders for Canadian addresses. It is not possible to specify any other international destination. Select U.S. territories are available for shipping when placing an order online.

If you have any questions, please email INFO@JACQUELINEPINTO.COM.  

 

RETURN POLICY

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange or merchandise credit within 14 days, accompanied by a sales receipt.   All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags.  Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.

Please note that Custom Orders are subject to the Return Policy  provided in the contract with Jacqueline Pinto, LLC. For more information, email us info@jacquelinepinto.com

Price Adjustments
Purchase price will be credited.  Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments EMAIL US: INFO@JACQUELINEPINTO.COM . We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

  • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
  • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

Credit Card Use

  • American Express
  • VISA
  • MasterCard
  • Discover

Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

Sales Tax

Sales tax is automatically applied to your Jacqueline Pinto order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA, WA, or the District of Columbia.