Welcome to the atelier

We can absolutely use your stones to remake a piece.

We like to take the old into the new. We examine the piece to ensure that we can use it to make a new one. The only cases where we cannot use a client’s piece is if we see many issues with the engineering, for it implies that too much soder was used and this could damage the quality of the gold. Hence, not allowing us to approve it for use for a future piece.

Should you need to be sized, we will ship a ring sizer directly to any clients who cannot make it to our office. Then, send us a picture wearing the ring sizer at the desired size. Should you need any help in the process, you can always call us as you try it on. Feel free to call us for custom designs from your wedding ring to your family ring.

We try to make the process come to life as much as possible when designing custom pieces, so that when the end result is presented to you, it is only perfection. We go over all the details in the contact: width, height, stones, etc., so that you know exactly what the final product will be. This contract is only done once we have a full understanding of your wants and needs. Once we commence the project, all details are final except if caught in the process (for which we have stipulations in our contract).

Our concierge pieces can be paid for in multiple ways. The most common: a deposit of 50% of the amount agreed is paid in order to commence the project. The final 50% is due when we ship it out or turn it in to our client.

Concierge pieces are final. However, our line items can be exchanged for a store credit within 14 days of ordering the piece.

We have successfully scheduled clients via zoom and have been able to design great concierge pieces. However, for those who prefer, we have our private salon that is only by appointment. We limit our meetings to two people in our salon. Our guests will be kept at a safe distance to ensure cdc guidelines. After our appointments, our salon is cleaned and sanitized for our next scheduled client.

Each custom piece comes with different timelines, depending on the intricacy of the piece. However, there are certain standards we try to keep. Engagement rings usually take 4-6 weeks. Collection pieces usually take 2 weeks. More intricate pieces take about 8-12 weeks.

We do not buy back any stones, for we design for particular stones. However, we can help you look for new diamonds and look for a trade in value for yours and you can determine if this is a suitable amount for you.

We can schedule a zoom meeting to discuss initial details. When we have options, we will send videos and photos to make your options come to life. In our second meeting, we will help educate you so you can make the best decision. Once all details are agreed upon, we send you a contract. We will then go along our custom jewelry process and when the time comes, the piece will be shipped to you. We are located in Miami and we serve nationally and internationally. You can schedule a visit if you are in the Miami area: Coral gables, Bal harbor, Miami beach, and Surfside, among others.

Each one of our concierge pieces has a sku number so that if we see a recurring problem we can rightly correct it, should it be a design flaw. However, our line pieces come as is as we do a final inspection to each piece to ensure that our pieces are being sent out with the utmost quality.

We include appraisals for any item over $1,000.

Jacqueline Pinto, LLC is located at
9300 S Dadeland Blvd Suite 100, Miami, FL 33156, United States.